Boost awareness of offerings when guests are most receptive.
With TimeContext™, each guest sees compelling suggestions for the hotel services that are most relevant to that exact moment of their stay. Whether it’s breakfast, happy hour or Sunday brunch, only SweetBeam can ensure that at any time of the day, day of the week or season of the year every guest will see exactly what’s available, when it’s available, encouraging them to experience more of the property.
Offer an intimate experience with propositions matched to guest preferences, in the guest’s language.
GuestContext™ is the ultimate extension of the hotelier’s soul, enabling proactive, personalized communication to each guest according to preferences and interests. Specific suggestions may be offered to families or to couples, to business travelers or to loyalty-program members, to honeymooners …. or to just about any guest profile the hotel would like. Each GuestContext™ implementation is tailor-made to the specifications of the individual hotel.
Drive footfall to selected outlets and maximize return on assets with instant in-house distribution.
There is no way to get a message to every guest faster than with SweetBeam. Using YieldManager™, hotel staff may instantly publish information to any or all rooms. Lots of availability at the spa the afternoon? A cancellation at the restaurant this evening? YieldManager™ ensures guests get the first opportunity to take up availability – enhancing the experience and maximizing return on assets.
Whether it’s a MICE group or a wedding celebration, luxury hoteliers can offer a distinctive experience with SweetBeam. GroupChannel™ reaches all group members with tailored
communication. From the simplest welcome note to the most dazzling photo display, SweetBeam plays a role in attracting group business and keeping those groups loyal.
Communicate instantly and discreetly to individual guests.
SweetBeam offers a totally new means of 1-to-1 guest communication that allows instant, personal message delivery even when the room is in Do Not Disturb. ExpressNote™ also reduces staff time required to deliver messages and on certain topics enables communication in the guest’s own language. ExpressNote™ is fully tailored to the specific use cases required by the hotel.
Crafted to complement the hotel’s brand, location and the room decor, LiveArt™ gives a sense of time and place with beautiful and varied imagery that changes every day and every season as well as for selected special events.